We will ensure that all officers, employees and subcontractors are aware of and understand Harcourts obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.
This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website. The purpose of this Policy is to enhance the transparency of our operations:
• Give you a better and more complete understanding of the kinds of personal information we collect and hold;
• Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle personal information, including the purposes for which we collect, hold, use and disclose personal information;
• Provide you with information about how you may make a complaints and how we will deal with any such complaint.
The only personal information that we collect is that which you choose to tell us.
We need to collect your personal information like e-mail addresses so that we can provide you with services or to answer or forward your requests or enquiries.
Apart from where you have consented, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with Harcourts rights or property, users of this site, or anyone else who could be harmed by such activities. In addition, we may disclose personal information when we believe in good faith that the law requires disclosure. We will only use or disclose your personal information for the primary purpose of our business or purposes related to our business activities. The primary purposes of our business includes, but is not limited to; 1) marketing real estate goods or services and give opportunity to opt out of our marketing to you; 2) marketing Harcourts Members; and providing further information about our services.
We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. We will nonetheless endeavour to take all reasonable steps to protect the personal information you may transmit to us.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of your personal information.
Access to your Personal Information
We will endeavour to take all reasonable steps to keep any information that we hold about you accurate and up to date. If, at any time, you discover that information held about you is incorrect or if you otherwise wish to review or correct that information, please contact us.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Privacy Commissioner’s website at www.privacy.gov.au